THE ANATOMY OF AN ROC WORKMANSHIP COMPLAINT

See also: The Anatomy of an ROC Non-Payment Complaint • Return to ROC page

Owner files a complaint
ROC schedules an inspection
Inspector issues Corrective Work Order
Contractor has 15 days to comply

Contractor complies Contractor does not comply

Complaint resolved Citation and Complaint is issued
 
  Hearing is scheduled before an
Administrative Law Judge (ALJ)
 
  Pre-hearing inspection
 
  Hearing
 
 

Within 20 days after hearing, ALJ
issues a Recommended Order to ROC

If the ALJ does not recommend dismissing the case, the ALJ may recommend any of the following (if the Contractor does not make appropriate repairs): (a) license revocation, (b) license suspension, (c) probation, (d) payment of a fine, (e) requiring the Contractor to increase its license bond, (f) requiring the Contractor to post a separate disciplinary bond, (g) requiring the Contractor to do specified corrective work and/or, in rare cases, (h) pay restitution in order to avoid license suspension or revocation
 
  Within 30 days after receiving the ALJ's
Recommended Order, ROC issues Order
 
  Recommendation becomes effective 40 days after
date of Order, unless Contractor complies
 

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